Set up order printing details

Set up printing details for order printers by choosing settings and options.

Here, you can choose whether to print orders automatically or on request, what the order receipt shows, and which printer accepts orders to print.

1. On your Clover device, open the Setup app.

2. Select Order Receipts and Sticky Labels.

3. On the Order Receipts tab, you can see whether your order printer has been added to the system. If you don’t see it listed here, you can add it now by plugging it in, connecting it to your Clover network, opening the Printers app, tapping Add, and then choosing Order Printer.

4. Tap How will order receipts be printed in Register?

   • Manual printing:

     Tap printer icon to print manually. Waits for the cashier to tap the printer icon to print the order.

   • Auto printing. Prints the order automatically, based on the options you choose here:

     • All items. Sends every item to the order printer. If you have more than one order printer, the cashier taps Pay

        and then chooses which printer gets the order.

     • Only items with printer labels. Sends items with a custom printer label to the order printer. This requires special setup. To use a custom printer label, choose this option here. Then read the next section on setting up items to go to individual order printers.

   • Manually print an item with no labels. Allows the cashier to tap the printer icon to send the order to the printer, just like the manual printing option above.

5. Under Auto printing - When to Print, choose options:

   • When Pay or Save is tapped. Sends the order when the cashier taps either of these two buttons to get the order started.

   • When Pay is tapped. Sends the order at the start of payment.

   • When Save is tapped. Sends the order before payment.

   • When customer receipts are printed. Sends the order at payment completion.

6. Tap Save.

7. (Optional) Sometimes labels need reprinting. To prevent fraud, you can permit only your manager to reprint labels. To do this, choose Reprinting order labels requires manager passcode.

8. Tap Order numbers and choose an option:

   • None. Leaves numbers off of orders.

   • Manual. Allows the cashier to enter a number with each order.

   • Automatic. Adds numbers maintain an order count. You can enter a maximum order number, for example, 99, after which order numbering resets at 1. And you can reset numbering to 1 at the time your business day starts.

9. Under Order Receipt Appearance, choose options. As you choose options, look at the order preview image to see right now what the receipt will look like.

   • Large Font. Prints order receipts with the largest available letters and numbers. In the box on the right, you can see a preview showing how the label will look.

   • Blank lines in header. Scrolls some extra paper with each order receipt. You can decide how many lines of paper to add.

   • Order note. Allows the cashier to add a note with an order. This is useful for special preparation instructions.

   • Use alternate inventory names. Prints the alternate name on the label. If the employees preparing the order speak another language, consider using alternate names.

   • Group line items. Lists similar items on one line.

   • Modifier group names. Adds the name of the associated modifier group to the order.

   • Condense modifiers. Combines common modifiers for easier understanding.

   • Customer information. Adds the customer’s name to the label when available.

10. Return to the Home page.