Clover and Grubhub have partnered to integrate online orders with your Point of Sale (POS) device. No more need for tablets that clutter your countertops, or other ways to track your incoming orders. You can support in-store pickup, scheduled orders, and Grubhub delivery.
If you’re a current Grubhub customer, your fees and pricing will remain the same. If you’re a new Grubhub customer, you’ll have the chance to speak to a Grubhub representative about your fees. New Grubhub users can try it free for 60 days by signing up through their Clover account.
The online menu you set up in Clover is used for your Grubhub menu. Any changes you make to your Clover online menu are reflected on your Grubhub site. Learn how to set up your online menu here.
If you have questions for Grubhub, you can email them at pos-help@grubhub.com.
Get started with Grubhub
If you’re an existing Grubhub customer
- From a browser, log in to your Clover account.
- At the top right, do one of the following based on what you see onscreen:
- From the Account menu, select Account & Setup.
- Select Settings to open the Settings panel; then choose View all settings.
- Under Business Operations, select Online Ordering.
- Under Grubhub, select Get started.
- Read about how it works, then select Continue.
- Paste your Grubhub URL into the box and select Connect.
Your information has been sent to Grubhub. The integration should be ready in 2-5 days. Take this time to set up or review your online ordering information.
If you’re new to Grubhub
- From a browser, log in to your Clover account.
- At the top right, do one of the following based on what you see onscreen:
- From the Account menu, select Account & Setup.
- Select Settings to open the Settings panel; then choose View all settings.
- Under Business Operations, select Online Ordering.
- Under Grubhub, select Get started.
- Read about how it works, then select Continue.
- Click Sign up.
- Click Fill out the form.
You'll be taken to the form on Grubhub's website. Once you submit the form, a Grubhub representative will reach out to discuss fees. Take this time to set up or review your online ordering information.
Manage your Grubhub orders
- From a browser, log in to your Clover account.
- At the top right, do one of the following based on what you see onscreen:
- From the Account menu, select Account & Setup.
- Select Settings to open the Settings panel; then choose View all settings.
- Under Business Operations, select Online Ordering.
- Select Manage.
- (Optional) Click the toggle next to Grubhub to stop accepting online orders.
- Select More options.
Here, you can:
- Pause online ordering for a set amount of time. This is useful if your restaurant is too busy.
- View the fulfillment methods turned on for Grubhub, for example, delivery and in-store pickup.
- View your Grubhub URL that customers can use to place their orders.
- Download a QR code to take customers to your online ordering menu.
FAQs
Who do I contact if I’m having technical issues with the Grubhub integration?
Contact the Grubhub SMB POS team:
Email: pos-help@grubhub.com
Phone: (617) 870-0253
What if I’m not currently a Grubhub customer?
You can still get started with the integration. Follow the steps outlined here. A Grubhub representative will reach out to you directly.
How often are menus updated?
Existing Grubhub merchants: Grubhub will replace your current menu with your new Clover online menu as part of the onboarding process.
New Grubhub merchants: Grubhub will use your Clover online menu for your Grubhub listing.
Any changes to your Clover are instantly updated to your Grubhub menu. Grubhub pulls the menu from Clover daily. Additional menu refreshes can be scheduled upon request.
Are menu item photos supported?
Yes, you can add photos to items in your inventory. Changes are instantly updated to your Grubhub menu.
When I move from tablet to POS integration, how does my data change?
When you sign up for the integration with Grubhub from Clover, Grubhub replaces your existing menu with your Clover online menu. For merchants new to Grubhub, Grubhub will create your Grubhub listing using your Clover online menu.
There are many differences in how the data is provided but the end result is the same, a great menu presented in the Grubhub marketplace.
The information shared includes:
- Menu sections
- Items
- Item descriptions
- Item modifiers
- Item and modifier prices
Does this integration support 86’ing items?
Yes, if an order fails due to an unavailable item, Grubhub identifies the issue and refreshes the menu. When an item is made unavailable in Clover, Grubhub is notified and takes appropriate action in real-time.
Does this integration support loyalty and rewards?
Yes. Corporate Funded Loyalty (Smart promotions) are available to restaurants on Clover integration. Diner will see the promo applied at check-out and the corporate entity will be invoiced at the end of each month for total redeemed rewards. This promo will not be shown in the Clover point-of-sale.
Restaurant Funded Loyalty is supported, when configured to accept the proper promotion/discount on the point-of-sale. This promotion will need to be set up in Grubhub.
Does this integration support Grubhub Delivery & Self Delivery?
Yes. Both approaches are supported as part of the standard integration.
Does this integration support the sale of alcohol on the menu?
No, not at this time.
- If your restaurant is in an area where it’s legal to sell alcohol. Grubhub can support alcohol delivery through the tablet.
- If you move forward with a POS integration and the menu contains alcohol then the alcoholic items will be removed.
Does Clover send an update to Grubhub stating that the food is ready for the driver to pick up?
Yes, Grubhub gets food preparation times directly from Clover.
If I cancel or adjust the order on Clover will it impact the Grubhub order?
No, not at this time. If you cancel the order in Clover, it won’t impact the Grubhub order. You either need to call Grubhub Care or use Grubhub for Restaurant web features to perform order cancellations and/or adjustments.
How do subtotal and estimated tax adjustments impact stores using POS integration?
The Grubhub integration with Clover syncs menu items and prices daily. If there is a temporary period of time where the two system’s prices are out of sync or there's a difference in how the two systems calculate tax, Grubhub automatically performs auto adjustments to account for pricing or tax differences.
How do market facilitator laws work with this integration?
In many states, the law requires Grubhub to withhold and remit F&B taxes on behalf of the restaurant. For a given order, Grubhub:
- Deposits the F&B funds to the restaurant.
- Withholds the F&B tax, and when appropriate, submits the funds to the proper authority.
- Grubhub’s order integration with Clover sends both the F&B subtotal and F&B tax to the POS. The restaurant must work with its tax professionals to properly submit taxes based on a given state’s tax law.
Is there a charge to integrate Grubhub with Clover?
No, this integration is free. Grubhub will continue to charge you as before.
Why do I see Tax Adjustments in my financial reports?
- Grubhub uses item-level prices and taxes as set up in Clover to compute order total
- To support any state-specific rules, Grubhub computes taxes for the state based
- If there are any differences between Clover and Grubhub computed totals, it will be represented as an adjustment to the order and the diner is appropriately refunded or charged as needed
- The adjustment is reflected in Grubhub for Restaurants financial reporting as an adjustment
If you see differences, consider the following:
- There are regions of the country that have implemented tax rules that are not directly supported by Grubhub’s tax engine. In this case, the process described above is used to properly account for these complex rules and the system is working properly.
- If the adjustment is related to improper data or a configuration issue then you must identify the difference and update the values as needed. Areas to review/verify include: Clover tax rates, any regional rules applied by the POS, item prices/fees, and Merchant Tax rates.